Grumpy Giraffe Games LLC
Need a hand? This page explains how to reach us, how to report a bug or a player from inside the game, and where to find help with your account.
Email: support@grumpygiraffe.net
We read every message and aim to reply within a few business days. It helps if you include:
You can also find us and other players on the community Discord. The game has a Discord button on the main menu too.
The quickest way to report a bug is the in-game bug reporter. It attaches a screenshot and the technical details we need, so you don't have to describe your setup.
Pick a category, describe what happened (steps to reproduce help a lot), and press Submit Report. The contact field is optional; fill it in only if you'd like a reply.
If the game didn't close properly last time, it offers to send a crash report the next time you start it. Nothing is sent unless you choose Send crash report.
During a match, click or tap a player on the player wheel at the bottom of the screen to open their panel. From there you can:
To report an offensive territory or region name on a map, right-click the territory (or press and hold it on a touch screen) and choose report from the territory menu.
I can't sign in.
Check that you're using the same sign-in method you used before, and try again in a moment; many sign-in errors clear on a second attempt. The error message in the game usually says what went wrong. If it keeps happening, check status.pactorperil.com for server problems, then email us with the exact message you see.
My progress is missing.
Your profile, ranks, and match history are stored with your account, not on your device. If they seem to have disappeared, the most common cause is signing in with a different account or method than usual. Sign out and sign back in the way you normally do. If that doesn't fix it, email us with your display name and how you sign in.
I got disconnected from a match.
The match keeps going and your seat isn't lost straight away. If you're back within a short grace period you carry on where you left off, and the other players see that you reconnected. Your turn clock keeps running while you're away, and if you stay gone past the grace period a bot takes over your seat. See Disconnects & idle takeover. If you can't connect at all, check status.pactorperil.com.
I left a Correspondence match. Is it gone?
No. Closing the game or stepping out mid-turn costs you nothing: your seat is held and your deadline keeps running. The match waits for you in Your Games. See Correspondence.
A game update came out in the middle of my match.
Matches already in progress keep playing to the end on the version they started on. See what happens during a game update.
© Grumpy Giraffe Games LLC. Pact or Peril is a trademark of Grumpy Giraffe Games LLC.